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HP Recommended
Microsoft Windows 11

Scanner keeps crashing and shutting off my printer and it won’t power back up HP 4500 Envy printer 

1 REPLY 1
HP Recommended

Hi @Doggg,

 

Welcome to the HP Support Community

 

I understand you are facing a scanner-related issue with your HP 4500 Envy printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, could you please help me with the below details:

 

  • Does the copy work fine?
  • Did you make any changes to the PC?
  • Was there any update on the printer recently?
  • Which scanning application do you use on the PC?
  • Is the printer directly connected to a wall outlet?
  • Can you power on the printer now?

While you respond to that, please try the steps mentioned on this Link to resolve the power issue on the printer if the printer is turning on.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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