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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-18-2023 12:53 PM

HP Recommended

Hi,  the Envy 7255e printer, I notice the scanner light (under the glass plate) is or seems to be always on in a white flashing mode when even the cover is down and it is in idle mode,  There is NO activity, is that supposed to be like that?

Thanks

Category:
6 people had the same question
1 REPLY 1

‎09-21-2023 11:33 AM

HP Recommended

@Jaime35 

 

Welcome to the HP support community.

 

I understand that your printer scanner light is blinking, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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