Scanner missed hand written notes on a page

[RichKing1]

Hi I have been using an;

HP LaserJet Enterprise Flow M880z A3 Colour Multifunction Laser Printer

And in the most part this has operated successfully. Recently I scanned a carbon page from a pad and just one section of the carbon copy was missing on the scan. I used the same pen and I hope the same pressure when writing so I’m not sure why this would be the case. Can anyone offer a suggestion as to why the text would be missing?

[Timoteo76]

Hello @RichKing1 

Maybe you can try this settings in order to correct that issue :

Use the "Optimize Text/Picture" control panel feature

1. From the Home screen on the printer control panel, touch Copy.

• FutureSmart 3: From the Home screen on the printer control panel, select the Administration menu, and then select Scan/Digital Send Settings.

• FutureSmart 4: From the Home screen on the printer control panel, swipe right to navigate, and then touch Settings, and then touch Scan/Digital Send.

1. Touch the Options or More Options button.
2. From the list of setting options, select Optimize Text/ Picture.
3. Select the Text option to copy or scan documents with highlighted text or pastel colors with text.

Change the Image Adjustment setting options:

1. From the Home screen on the printer control panel, touch Copy.
2. Touch the Options or More Options button.
3. From the list of setting options, select Image Adjustment.
4. Adjust the Background Cleanup slider to the left to the following setting: -1.

I hope this Info helps you

Regards