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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-28-2023 06:34 AM

HP Recommended

Did anyone of you contact HP support?

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‎11-04-2023 11:32 AM

HP Recommended

Same issue here. Mac OS Catalina. After the firmware update, HP Utility and HP Easy Scan no longer work. Neither can connect to the printer. I can print from apps, I can scan from HP Smart, but can't scan from the printer menu to a USB drive. Not sure if this is a bug .... which would be a huge bug since it seems to affect all OS or they intended to make HP Easy Scan and HP Utility obsolete. Which, IMO, would be stupid.

 

Jim

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‎11-10-2023 10:46 AM

HP Recommended

I have the same problem. Some days ago my computer just stopped communicating with the scanner of my HP Officejet 6970. I am on MacOS Ventura 13.6.1. Printing function works normally. I have been on to the Apple helpline and  HP assistance. Neither have been able to solve the problem. Tried using HP Easy Scan - same result.

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‎11-11-2023 11:10 AM

HP Recommended

As I have said before, HP has either a firmware or software problem. They are either unwilling or unable to do something about it. 

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