Scanner no longer finding internet / not working

[Sanglo]

My scanner worked perfectly until about 3 weeks ago. I believe that it is something with Adobe no longer supporting the set-up for this. I cannot download the extension as my computer runs on a Swiss App Store account and cannot find the suggested app to make it work again.

Can someone tell me, if the scanner will work, if I buy a C2G USB Printer Cable, USB 2.0 A to B Lead connection and connect the printer via US withe Apple or will the scanner still not work via a cable connection ? 

If someone could please provide the technical advice on the above. Is that the correct cable type which will fit into the HP Envy 5530 plug at the back ? If not, please advise which cable it would be that I can connect to my laptop via a USB connection.

thank you for coming back to me on this. Sandra

[sandytechy20]

@Sanglo

Welcome to the HP support community.

I understand that you are getting connectivity issues.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.