Scanner not Functioning on New HP Office Jet Pro 9120e

[DJSt61]

The Printer functions perfectly by bluetooth, but the scan function is not working

[Dragon-Fur]

@DJSt61 

Welcome to the HP English Community --

I cannot explain why the printer is working at all.

The information I have indicates this printer model does not support Bluetooth.

Lots of other connection possibilities -- Bluetooth is not listed.

Yeah, but...

HP Smart uses Bluetooth and Location service on your mobile device during initial connection of the device and you printer that is on your network.

Specifications - Connectivity

Connectivity (facet)	Apple AirPrint™; Ethernet networking; Mopria™; Wireless (Wi-Fi®); Wireless direct printing
Connectivity, Std	1 Ethernet; 1 Hi-Speed USB 2.0 (device); 1 Hi-Speed USB 2.0 (host); 1 Wi-Fi 802.11 a/b/g/n/ac (dual band); 2 RJ-11 Fax/Modem port/phone line

OK -

When you say "functions perfectly" do you mean you can print?

If yes,

What app or software are you using to print?

Perhaps take a look at how the printer is connected to your network.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - New EWS format (Select new printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Sample - iPv4 Wireless

Note:  Primary Ethernet is similar.

EWS_9125_Network_Wi-Fi_IP_Config_IPv4_1

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9120e All-in-One series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"