Scanner not available

[BlueBoyWL]

Running a HP Officejet Pro 8500 A909g. I can't neither scan anymore nor can I run the HP Solution Center anymore. I understand that the HP Solution Center run under Flash which does not longer work under windows 10. That's fine for me if I only had another solution? 

I run the HP print and scan doctor (latest version). As a result it says that the installation was incomplete. I then downloaded the complete installation file from HP support which is "OJ_AIO_P8500_A909_FULL_WIN_WW_140_408-5.exe".  After deinstallation, re-start and new installation I still can not scan from my pc. When I try to scan all software packages tell me that there is no scanner available. The filescan started from the Officejet Pro works properly. But I need to scan from my pc. Any idea? Thanks in advance!

Blue

[sandytechy20 · Accepted solution]

@BlueBoyWL

Welcome to the HP support community.

I understand that you are unable to scan, follow these steps to fix the issue.

Where did you download the printer driver from?

This seems to be a driver issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BlueBoyWL]

Hi Sandy.

Thanks for your great advice. Problem solved. You are awesome! And I owe you at least a couple of drinks. Thanks again and have a nice day.

[sandytechy20]

@BlueBoyWL

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.