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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-08-2021 03:47 PM

HP Recommended
Product: HP Officejet Pro 8500 A909g
Operating System: Microsoft Windows 10 (64-bit)

Running a HP Officejet Pro 8500 A909g. I can't neither scan anymore nor can I run the HP Solution Center anymore. I understand that the HP Solution Center run under Flash which does not longer work under windows 10. That's fine for me if I only had another solution? 

 

I run the HP print and scan doctor (latest version). As a result it says that the installation was incomplete. I then downloaded the complete installation file from HP support which is "OJ_AIO_P8500_A909_FULL_WIN_WW_140_408-5.exe".  After deinstallation, re-start and new installation I still can not scan from my pc. When I try to scan all software packages tell me that there is no scanner available. The filescan started from the Officejet Pro works properly. But I need to scan from my pc. Any idea? Thanks in advance!

 

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