Scanner not connecting to Computer

[JamesLowe]

My scanner is not connecting to my computer. When I press Scan on my printer I get the message "No computer Found". The instructions tell me to open HP printer and find Scanner Actions and Manage Scan to Computer. I can fing neither of these options. I then try HP Print and Scan Doctor. It tells me I dont have all the software installed so I download as instructed. It extracts and then I have reconnect with the printer. However, I still get the same problem with the scanner. i have tried this several times.

If I try to scan through then computer by clicking on the printer icon there seems to be no Scan options I can click on. 

Can anyone help please

Note: I can print perfectly fine.

James

[Betty0610 · Accepted solution]

@JamesLowe

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc.

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JamesLowe]

Thanks

[Betty0610]

@JamesLowe

I'm glad to hear that and you're most welcome. Do get back to us in future for further assistance.

Have a nice day!:)

[wdgator]

Shave followed instructions and still haven't been able to connect printer/scanner...