Scanner not found message

[MPH25]

I have installed my new printer and (eventually) got it connected wirelessly to the network.  I have it set as my default printer

I can print from Word simply by asking to print from the actual program - No Problem.

I can scan by using the touch screen on the scanner - No Problem and scan opens in Windows Fax and Scan program.

The printer is therefore connected to the network and my computer and works.

However, if I click the HP scan ico on the desktop I get a dialogue box with a red cross and the eror message "The HP Envy 6200 was not found.

If I click the Printer Icon from the desktop I get the "Device Set up and Softwarte" dialogue box allowing me to "Connect a new Device" or "Reconfigure Wireless Settings"

I can't see that I should need to do either of these as the printer can clearly see the computer wirelss network as it can print and scan!  If I look for the printer in Windows - it is there.

If I run the HP Print and Scan Doctor it happily finds the printer and select 'Fix Scanning it tells me it has found and fixed Issues and all is fine. Same thing if I ask it to fix Printing problems.

How do I get the Printer and Scan icons on the desktop to do what they are supposed to do?

[The_Fossette]

@MPH25,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check whether the issue is resolved.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://ftp.hp.com/pub/softlib/software13/printers/EN6200/EN6200_Full_WebPack_44.3.2218.exe

15.) Follow the on-screen instructions to install the printer wirelessly.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[MPH25]

Thank you for your help.

Just one thing - as this will be a wireless connection there will be no USB cable!  Can you amend the last part of your suggestion (15) to cover this situation, please? 

Many thanks.

[The_Fossette]

@MPH25,

It is great to have you back and your patience is greatly appreciated.

Sure, I will get that edited. Thank you.

Please post your results, as I will be looking forward to hearing from you.

Good day!

[MPH25]

Thank you very much. Away from home but will try when I get back.

[The_Fossette]

@MPH25,

Thank you for keeping me posted.

Please take your time and perform the suggested steps.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!