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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎11-09-2020 12:28 PM

HP Recommended
Product: HP OfficeJet 3836
Operating System: macOS 10.15 Catalina

Everything else works fine it just won't connect the scanner to my laptop, can't find my laptop even though everything has a stable working internet connection.

Category:
2 people had the same question
1 REPLY 1

‎11-12-2020 09:20 AM

HP Recommended

@laurenless, Welcome to the HP Support Community!

 

  • Are you able to print from your MAC? If yes, it means the connectivity is fine.
  • Which app are you using to scan?
  • Do you get any errors while scanning?

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

You may use any method mentioned here to scan from your MAC - How to scan

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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