Scanner not picking up colours correctly

[ChantalM22]

Hello, my scanner does not pick up blue tones well at all, and as a result is not really useable for scanning anything where the colour matters - I have followed instructions given previously to perform a power drain and update the firmware but this hasn't helped, unfortunately.  I am wondering if it's just inaccurate, or if there's anything else I can try?

Thank you.

[Nal_NR]

Hi @ChantalM22,

Welcome to the HP Support Community. 

I'd like to help

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Make sure the scanning quality is not printing-related

If you are experiencing an issue with the quality of your printed scans, send a print job from the computer to confirm the quality issue is not printing-related.

If the quality issue occurs when printing from the computer, it is not scanning-related. Go to HP Customer Support, enter your printer model number, and then search for print quality to find the Fixing Poor Print Quality document.

If the quality issue occurs when scanning, it is most likely related to the scanner hardware or scan job settings.

Clean the scanner glass and parts

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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