Scanner not recognized in apps other than HP Smart

[Theo54au]

I have installed the new Envy 6034e printer/scanner online. That went smooth.  Using the HP  Smart app I can print/ scan without a problem.  But, when I want to import a scan from a PDF editor I get the "No scanners found" message. 

Same with importing a document in Word, no scanners found. 
I prefer to use Microsoft Fax & Scan for scanning documents but also here I get the same message: "No scanners found".

When installing the HP software I get a number of Icons on my desktop , one being a scanner. Clicking on that gives me the same message, No scanners found.  Then I re-installed the whole software package, same result. 

Is HP Smart the ONLY way of scanning a document?? I hope not! 

Thanks 

[Theo54au · Accepted solution]

After 3 attempts to install hundreds of megabytes of "Smart" and "Easy" software I still couldn't get the scanner to work under Windows applications. I decided to remove all traces of HP from my laptop and start from scratch again for the 4th time.  But this time I opted to download the most basic install software, a 9mb peace of work. And guess what, 1 minute later I had EVERYTHING working the way I wanted it, and without all the self serving adware.  Just like that.  Conclusion: Bigger is not always better. Keep it simple!