Scanner not scanning Watermark while scanning

[Khurava]

Hi,

I am trying to scan company letter head which also having watermark in built in background but once scan is completed, its only showing lead head with text but there is no watermark, I tried increasing the dpi resolution from 200 to 300 to 600 to 1200 but same results.

[Raj1788]

@Khurava

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Are you using an app to scan?

While you answer the above, I suggest you do a Hard Reset.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3540-e-all-in-one-printer-series/52859...

Restart the printer.

Then, Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

   

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

   

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.

   

Try to scan.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[Khurava]

Hi, Thanks for the quick response !

But things which you have mentioned I have already tested out, HP Print and scan doctor is already there, I also run it twice there is no error or issue on final step.

Apart from it I have also followed your provided steps just in case if I have missed anything & re-downloaded the file & executed, connected & tested out but same results.

Apart from it my printer is always connected to Internet so if there will be any firmware updates its auto getting them, however I have launched the web portal of printer and from Web Services also checked the product updates and same results its up to date.

Please let me know what else we can do to remmediate the scanner issue, thx.

[Raj1788]

@Khurava

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-deskjet-ink-advantage-3540-e-all-in-on... to download and install the HP Deskjet Ink Advantage 3540 e-All-in-One Printer series Full Feature Software and Drivers.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[Khurava]

Hi,

I tried your steps but that also didnt help in any way, however its created the complaxity in installing it again.

After uninstall & driver removal, HP software was not able to detect printer over wifi even after re-installing everything however I have fixed it but the original issue is still there.

Still I am not able to scan watermark from letter head.

[Raj1788]

@Khurava

Appreciate all your time and efforts!

We have tried all the possible steps that could resolve the issue.

I suggest you contact HP support for further assistance

I have sent you a private message, to contact HP Phone support that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!