Scanner not work

[Nareshshah]

Scanner not work from pc and mobile with wifi 

[Hawks_Eye]

Hi @Nareshshah 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

Troubleshooting Scanner Connection Issues

If your HP printer's scanner is not functioning either from a PC or mobile device when connected via WiFi, follow these troubleshooting steps to resolve the issue:

Troubleshoot Scanner Connection Issues (Windows)

Scan Using the Printer Device Driver:

• Ensure the printer is on and ready, and then load your original into the scanner.
• In Windows, search for and open Control Panel.
• Click Devices and Printers.
• Find your printer in the list of devices and ensure it is online.
• Right-click the printer driver and select Start scan.
• Adjust the area you want to scan and click Scan.
• After the item is scanned, click Next, enter the name of the scanned image, and click Import.

Uninstall HP Print Driver and Use HP Smart:

• Disconnect any USB cables from the printer.
• In Windows, search for and open Add or remove programs.
• Look for your HP printer name in the list and uninstall it.
• Restart the computer and then go to 123.hp.com to download and install HP Smart.

Check Windows Image Acquisition Settings:

• In Windows, search for and open View local services.
• Check the status and start-up type of Windows Image Acquisition (WIA).
• If not running, right-click Windows Image Acquisition (WIA), select Properties, change Start-up type to Automatic, and click Start.

Troubleshoot Your Printer Connection:

• USB Connection: Uninstall the printer from Device Manager and reinstall the latest driver from HP via 123.hp.com.
• Wireless Connection: Ensure the printer and computer or mobile device are within range of the wireless router and reconnect if necessary. Restart the router and the devices as needed.
• Wired Network Connection: Ensure you are using a proper Ethernet cable and check the connection lights on the Ethernet port of the printer.

Troubleshoot Scanner Connection Issues (Mac)

Reset the Printing System:

• On your Mac, open Printers & Scanners.
• Right-click or press Control and click in the Printers list.
• Select Reset printing system.
• Restart the printer, and then click Add Printer, Scanner, or Fax and add your printer again.

Uninstall the HP Software and Use the HP Smart App:

• Download and install HP Easy Start from 123.hp.com/setup.
• From HP Easy Start, select Uninstall HP Software.
• Follow the prompts to uninstall all HP software.
• Download and open the HP Smart app from the Mac App Store, and then follow the prompts to set up your printer.

Ensure Network Connectivity

Wireless Printer Connection:

• Move the printer and device closer to the router.
• Check and reconnect the printer to the network.
• Enable Wi-Fi setup mode on the printer and use Bluetooth for HP Smart setup if necessary.

Wired Network Connection:

• Ensure you use an undamaged Ethernet cable.
• Print a Network Configuration Report from the printer to verify connection status.

For detailed troubleshooting steps, you can follow the guides below:

Sources

1. HP printers - Scanner not found or connected (Windows, macOS)

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Regards, 

Hawks_Eye