Scanner not working on HP officejet 6950 since installation of HP Smart

[SC3110]

Hi,

Our HP Pavillion has only 1 ethernet port and this is used to connect to the internet.  As a result - and due to patchy internet - I have connected the HP Officejet 6950 via a USB port.

So, when there was a problem with scanning, I used the HP Print and Scan Doctor which said I needed upgrades.  Followed the link and installed HP Smart.

Can connect the printer via a USB.  It shows on HP Smart as connected.  But the icon for the printer shows it is not connected.  WHY?????

Then to aggravate matters, the printer says "no computer found" and tells me to open the HP printer software (where is that??) and then select Scanner Actions to Manage scanner to computer.   I can't do this because I keep having to go back to HP Smart.

So, do  I throw the printer out and get a non-HP printer out or is there a fix?

[Kumar0307]

@SC3110, Welcome to the HP Support Community! I’m here to help.

I understand HP Smart app shows the printer is not connected.

Have you tried reinstalling the HP Smart app?

If this did not help, proceed to the next step.

Kindly use the HP Scan and Capture app to scan. Download it from the Microsoft Store.

Or, use the full-feature printer driver to print and scan.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Hope this helps! Let me know how it goes. 

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