Scanner not working thru pc

[Princek007]

we are able to print of network printer but unable to scan

[Qsaifoddin]

Hi @Princek007 

If you're experiencing issues with scanning while printing works fine on your HP LaserJet Pro MFP M329dw, you can follow these troubleshooting steps:

Step 1: Verify Printer Connection

• Network Connection:
  • Ensure that your printer is connected to the same network as your computer. If you're using Wi-Fi, check the printer's connection status on the printer's control panel.
• Check IP Address:
  • Verify that the IP address of the printer has not changed and is correctly configured in any software or applications you're using for scanning.

Step 2: Restart Devices

• Restart Printer:
  • Turn off your printer, wait for a few seconds, and turn it back on.
• Restart Computer:
  • Restart your computer to clear any temporary issues.

Step 3: Update or Reinstall Printer Software

• HP Full Feature Software:
  • Ensure you have the latest HP full feature software or driver installed, which includes scan drivers. Visit the HP Support website to download the latest drivers.
• Reinstall HP Software:
  • If the issue persists, uninstall the existing printer software from "Programs and Features" in the Control Panel, and reinstall the full feature software.

Step 4: Check Firewall and Security Settings

• Temporarily Disable Firewall:
  • Temporarily disable any firewall or security software on your computer that might be blocking the scanning feature.
• Add Exceptions:
  • Add exceptions for the HP software in the firewall settings.

Step 5: Use HP Print and Scan Doctor

• Download and Run:
  • Download and run the HP Print and Scan Doctor tool, which can automatically diagnose and fix scanning issues.

Step 6: Try a Different Application

• Windows Fax and Scan:
  • Try scanning using Windows Fax and Scan by searching for it in the Windows search bar.
• HP Smart App:
  • Alternatively, use the HP Smart App for scanning. Ensure that it is updated to the latest version.

Step 7: Check Scan Settings

• Scanner Configuration:
  • Go to the scanner settings on the printer's control panel or HP software on your computer to ensure they are correctly configured.