Scanner not working with Mac Sequoia 15.4.1 update

[OlyCat1958]

I have an HP OfficeJet 250 Mobile All-in-One, and since updating to Mac OS Sequoia 15.4.1, I can't scan from printer to computer, or computer to printer. I have uninstalled several times, restarted both devices, redid network settings on both, followed all the fixes online. Nothing seems to work. 

[Kuroi_Kenshi]

Hi @OlyCat1958,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Ensure Compatibility:

• Verify that your HP OfficeJet 250 Mobile AIO is compatible with Mac OS Sequoia 15.4.1.
• Check for any firmware updates for your printer that might address compatibility issues.

2. Update Printer Software:

• Download the latest version of the HP Smart app or HP Easy Scan from the Mac App Store or HP's support page.
• Install the updates and restart your Mac.

3. Reinstall Printer Drivers:

• Uninstall existing HP printer drivers completely.
• Go to the HP Software and Driver Downloads page.
• Enter your printer model (HP OfficeJet 250 Mobile AIO) and download the latest drivers for Mac OS Sequoia.
• Install the drivers and restart your Mac.

4. Reset Printing System:

• Go to System Preferences > Printers & Scanners.
• Right-click (or Ctrl + Click) in the printer list and select Reset Printing System.
• Re-add your HP OfficeJet 250 Mobile AIO printer.

5. Verify Security and Privacy Settings:

• Go to System Preferences > Security & Privacy.
• Ensure that HP scanning apps have the required permissions to access your computer's camera and files.

6. Open HP Easy Scan:

• Open HP Easy Scan or HP Smart app on your Mac.
• Make sure the app is connected to your printer.
• Try performing a scan directly from the app.

7. Check Wireless Connectivity:

• Ensure that both your printer and Mac are connected to the same Wi-Fi network.
• Reconfigure Wi-Fi settings if necessary to ensure stable connectivity.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[OlyCat1958]

Still no luck. I have tried these steps several times