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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-24-2021 03:43 PM - edited ‎09-24-2021 03:44 PM

HP Recommended

I am having the same issue.  I just got off the phone with HP support and they are aware of the issue with the HP Smart app.  They are working on a fix and will release it when ready.  In the interim, they advised me to use an alternate app such as the HP Scan Extended App, which a helpful person linked to above.  I can confirm that the HP Scan Extended app works fine with the document feeder.

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‎09-24-2021 05:31 PM

HP Recommended

This solution worked for me.

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‎10-04-2021 08:35 PM

HP Recommended

Update:  I upgraded to Windows 11 today.  And lo and behold,  HP Smart is now working again.  It scans properly from the document feeder.

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