Scanner not working

[MY100]

Using HP Smart for F4580 scanner, I get a connection error. The HP printer scanner doctor cannot connect since th printer is busy. No idea how to resolve this issue. I have tried rebooting the laptop, and I have tried puting the printer plug and leaving it out for 1/2 minute. Same result.

[Irfan_06]

Hi @MY100,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[MY100]

Thank you Irwin6 for your quick reply. I am afraid the indicated approach does not provide a solution. I followed your instructions (again...I have done all this before) and have reset the printer. I have used HP Print and Scan Doctor. This app sees the printer. However, at the next stage in clicking fix scanner issues, I am told that the Device Manager registers an error that requires a computer restart. A restart does not solve the problem. Checking the Windows Device Manager itself, the one-in-all printer software is listed. However, checking in Windows Settings Printers and Scanners it says that the driver is unavailable. Printing works perfectly, but when I apply the HP Print and Scanner Doctor to Fix Printer problems just as a test, I am told that there is a Device Status issue, and the printer is in a busy state, but this is not the case. I had previously reinstalled the software in case there was an installation error. This time I tried to uninstall the printer software to reinstall it again, but Windows could not do so because it could not find it. I have no problems with other apps, including the equivalent Epson printer. I have an HP laptop with HP Assistant installed as well, but it cannot help. Might this mean that there is a malfunction in the software or printer electronics?

[Irfan_06]

Hi @MY100,

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[MY100]

I eventually went to the website Download:DJ AIO 06 F4500 140 408-4.exe(idinf:24369) (driverscloud.com) which has a greater that 80% safety rating for its software by TrustPilot, and downloaded the driver. I installed the driver on my Windows 10 PC, and now the printer and the scanner appear to work well. I did get a warning from Windows that the driver gives security issues with this version of the OS, but so far I have not had any issues.