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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-18-2025 11:16 AM

HP Recommended

Hi, I have an HP LaserJet Pro MFP M125nw. It's on a wifi network with devices of various operating systems: Windows 11, Chromebook, Android, and Apple. 

On all devices the printer is visible and works perfectly as a printer. It works perfectly as a copier. But it will not scan from any device. The specific error messages vary from OS to OS. Windows says "Scanner unavailable." Android says "Scan unsuccessful." But nothing I try gets scanning to work. Most recently I updated the firmware in the printer. It made no difference.

Any Ideas?

   Thank you!

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