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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Laser Jet MFP M433a
Linux

Hello i have problem, try today install Linux Mint 20 and got issue, printer works fine and i can print but scanner not work.

I try reinstall hplip but not help to me, installed old Linux Mint 18  and there all works.

 

Please fix driver for Linux Mint 20 and hplip, cause i want fresh system for home and no need old version.

After update Linux Mint from 18 to 19 too got issue with Scanner on: Laser Jet MFP M433a.

 

So:

  • Linux Mint 18 - print and scan works fine with official drivers + hplip.
  • Linux Mint 19 - print works fine but scanner not with official drivers + hplip and yes i try install older hplip but got tons errors.
  • Linux Mint 20 - print works fine but scanner not with official drivers + hplip and yes i try install older hplip but got tons errors.

 

Please PM to me on email support thanks.

4 REPLIES 4
HP Recommended

Try to use CUPS.

HP Recommended

I try  too but not works with scanner only on Linux Mint 20.

HP Recommended

Did you tried to use another distro? Maybe you have issues just on Mint...

HP Recommended

It works perfect on Linux Mint 18 but scanner not work on Linux Mint 19, 20.

I try all solutions but no one help to me and other who use Linux Mint 20 too have issues with scanner only.

 

If no one want fixed drivers for customers, well then ok i use Kubuntu a alternative distro...

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