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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-25-2024 03:09 AM

HP Recommended

I am confused that one of the newest products of hp doesn't work. I replaced my brother 9460cdn with hp Laserjet pro mfp 4102fdw. printing works but scanning is impossible. how can i repair it?

 

i am literally surprised that such a new product doesnt work on windows 11. maybe i did something wrong? this thread sound like never ending story: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-scanner-not-working-after-installing-Window...

 

I did what was written here and it didn't help. just 2 new scanners which aren't useable in the device-manager.

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scanner-of-HP-LaserJet-Pro-4102-fdw-doesn-t-wo...

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2 REPLIES 2

‎07-25-2024 03:30 AM

HP Recommended

ich hatte das Problem, dass ich unter windows 11 mit dem HP LaserJet Pro MFP 4102fdw nicht scannen konnte. alternativ ging es über den webscan aber ich bekam nur den oben genannten fehler. dann unter einstellungen => sicherheit => administratoreinstellungen => druckeinstellungen => webscan über EWS konnte ich wenigstens über dem browser surfen

 

i found a (bad) solution: open the ip-address in the browser, go to settings => security => adminsettings => printsettings => [X] webscan EWS . i could at least scan with a browser.

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‎07-27-2024 06:37 PM

HP Recommended

hp support told me that there is no way atm that my MFP 4102fdw can scan documents on windows 11.

 

but he showed me a program called hp (scan) twain which is able to communicate with the scanner and receive multiple pages of the scanner.

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