Scanner on HP Photosmart 6525 is no longer recognized by my computer

[DannyMc3]

My last successful scan to my computer from the HP Photosmart 6525 was on October 11, 2021.  A Windows 10 update was applied to my laptop on November 10, 2021 (2021-11 Cumulative Update for Windows 10 Version 21H1).  When I open the Windows Scan app, it gives the message: Problem connecting to scanner. I have tried to "Manage" the scanner using the Windows Setup feature, and the HP Photosmart 6525 is not shown as a connected device.

If I attempt to scan from the HP Photosmart 6525 using the Scan to Computer icon, I get the message: No Computer Found.  

I am NOT having a problem with Printing to the HP Photosmart 6525 .

[Andr-1611]

Hello @DannyMc3 ,
Welcome to the HP Support Community!

Try these steps first:

1. shut down printer via on/off switch
2. switch off the router
3. shut down the computer
4. wait about 60 sec.
5. switch on the router, wait until the router has completely initialized itself again
6. Switch on the printer, wait until the printer has finished its initialization
7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

If not, then download this software only: HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers 

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
5. Please note: WLAN has to be deactivated!
6. Restart the PC
7. Close all programs
8. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE.
9. The installation was completed successfully, now you must ...
10. Restart the PC again
11. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[DannyMc3]

I tried the first seven steps, and those actions did not solve my problem.  I do not totally understand how to perform the second set of 11 steps.  However since I had the scan error, I have discovered and used the HP Smart app to Scan and that worked great.  I will continue to use that application to scan any documents.

Thanks for your help.

[Andr-1611 · Accepted solution]

Thanks for your feedback.
No problem, the main thing is that you can scan again now.
Have fun with the HP product.

Regards
Andr-1611