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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-15-2022 12:39 PM - last edited on ‎08-16-2022 08:19 AM by Retired

HP Recommended

I own a HP ENVY 5660 Serial # [Personal Information Removed] and it seems the scanner won't communicate with my PC. It worked fine the last I used it, which was just last week. The PC asked me to RESTART after I used AVG to resolve and issue. So I did and it took 45-60 minutes for the PC to reboot. Once  rebooted  I went to my HP ENVY 5660 Printer/Scanner icon to start scanning paperwork and when I tapped on scan the error message said HP ENVY 5660 series was not found. I ran a test print and the PC communicated with the printer. What can I do to get the Scanner to communicate with the PC?

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1 person had the same question
1 REPLY 1

‎08-24-2022 12:38 PM

HP Recommended

@lifeofgerald

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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