Scanner output is built up of multicoloured lines

[Haysi]

My printer is working fine but when I went to scan a document the output was just a page of multicoloured lines and nothing resembling the original.

The scanning bar is moving and is lit up. Is the printer past repair or is there anything I can do?

[Kumar0307]

@Haysi, Welcome to the HP Support Community! I’m here to help.

I understand you are getting colored lines while scanning/copying. Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Also, follow the steps mentioned in this document - Resolve scan quality problems on HP printers

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!