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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-08-2019 09:47 AM - edited ‎10-08-2019 12:17 PM

HP Recommended
Product: Color Laserjet Pro MFP M281CDW
Operating System: macOS 10.14 Mojave

Good morning,

 

Was making some copies this morning, when suddenly the display read that it was calibrating, and the scanner head starting going back and forth. When I resumed copying, all of my copies started to come out solid black.

 

I see now that the light on the scanner head is no longer working.

 

What can we do? Why would this 'calibration' process cause the light to stop working?

 

Thank you,

Alfie

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2019 06:28 PM - last edited on ‎08-20-2024 12:15 PM by Retired

HP Recommended

@AlfieJohnson

 

I suggest you do a Hard Reset on the printer and update the firmware for the printer.

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Click here: https://support.hp.com/us-en/document/ish_1776648-1643972-16 for Updating or Upgrading Printer Firmware.

 

Restart the printer.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-10-2019 06:28 PM - last edited on ‎08-20-2024 12:15 PM by Retired

HP Recommended

@AlfieJohnson

 

I suggest you do a Hard Reset on the printer and update the firmware for the printer.

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Click here: https://support.hp.com/us-en/document/ish_1776648-1643972-16 for Updating or Upgrading Printer Firmware.

 

Restart the printer.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎10-10-2019 09:47 PM

HP Recommended

That worked great. Thank you!

 

The firmware was already up-to-date.

 

Alfie

Was this reply helpful? Yes No

‎10-11-2019 11:07 AM

HP Recommended

@AlfieJohnson

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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