Scanner prints out black stripes

[Nonnie3214]

Printer is connected to my wifi network.  Print function is fine.  Scan function, whether from original on the glass or through paper feeder, produces a faint copy with strong black stripes over the whole page.  I have cleaned the glass and the feed rollers.  I have run the “clean print head” twice.  Help!

[VikramTheGreat · Accepted solution]

Hi @Nonnie3214,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you're dealing with a scan quality issue—specifically, faint images and strong black stripes—even though your printer is connected and printing fine. This is typically caused by scanner hardware issues or debris on the scanner glass, especially in the ADF (Automatic Document Feeder) area.
 

🛠️ Recommended Steps to Fix Scan Quality Issues:

1. Confirm the Source of the Issue:
   • Try scanning from both the flatbed glass and the ADF.
   • If the issue only occurs with the ADF, the problem is likely with the ADF glass strip.
      
2. Thoroughly Clean the Scanner Glass and ADF Strip:
   • Use a soft, lint-free cloth lightly sprayed with glass cleaner.
   • Clean:
     • Flatbed glass
     • White backing under the lid
     • ADF glass strip (often a narrow strip next to the main glass)
     • White strip on the underside of the ADF lid
   • Avoid spraying cleaner directly on the glass—spray the cloth instead.
      
3. Check for Debris:
   • Look for tiny specks, adhesive residue, or ink smudges—even small particles can cause streaks.
   • Remove any paper clips, bits of paper, or dust from the ADF.
      
4. Reset the Printer:
   • Turn off the printer, unplug it, wait 30 seconds, and plug it back in.
      
5. Run a Test Scan:
   • After cleaning, try scanning again from both the flatbed and ADF.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Nonnie3214]

Thanks for your suggestions, Vikram.  I actually had done most of that before I posted.  No great improvement there.  Finally, in desperation, I simply unplugged it and restarted.  Voila!  That was all it needed!  All things running smoothly once again! 

[VikramTheGreat]

Hi @Nonnie3214,

Thank you for the update—I'm glad to hear everything is running smoothly again!
 

Sometimes a simple restart can work wonders, and it's great that it resolved the issue. If you ever run into any other questions or concerns, don't hesitate to reach out—we're always here to help.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat