Scanner problem

[MickeyJA]

Scans and prints fine from HP Smart app on phone, but scan quality terrible when I scan from computer ( iMac)

[Kuroi_Kenshi · Accepted solution]

Hi @MickeyJA,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding improving scan quality on the HP Smart Tank 5105 printer using an iMac!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Scan Settings

Ensure that your scan settings on the computer are set to the desired quality level. This includes resolution, color settings, and file format.

• Resolution: Increasing the resolution (measured in dpi) can significantly improve scan quality.
• Color Mode: Ensure the scan is set to color if needed, instead of grayscale.
• File Format: Save as a high-quality format like PDF or TIFF, which can maintain better quality than JPEG.

2. Update Software

Make sure the HP Smart app and any printer drivers on your iMac are updated to the latest versions. This can help eliminate issues related to outdated software that might be affecting scan quality.

3. Use HP Smart App on Computer

Instead of using default scanning software, use the HP Smart app on your iMac to scan documents. It often provides better control over scan settings than the built-in system tools.

4. Adjust Scanner Glass Placement

When using the scanner, ensure that documents are placed correctly on the scanner glass and that the scanner lid is securely closed.

5. Clean Scanner Glass

Ensure the scanner glass is clean and free of smudges, dust, or scratches that could affect the scan results.

6. Advanced Scanning Features

Consider using any advanced scanning features provided by HP Smart app on your iMac, as they offer options like image enhancement and text recognition which can improve scan results.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[MickeyJA]

That's a great help! Thank you

[Kuroi_Kenshi]

Hi @MickeyJA,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,