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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer
Microsoft Windows 10 (64-bit)

I scan from my computer using "C:\Program Files (x86)\HP\HP OfficeJet Pro 9010 series\bin\HPScan.exe".  From the main page, I select Document, 1-sided, page size - Legal(8.5 x 14 inches), Source Document Feeder if loaded, color, PDF, Local or Network folder.  From More, Image, I select resolution - 150 ppi.  Then I feed a 14" document into the automatic feeder and say "scan". It scans about 11 inches, spits out the document and pats itself on the back for having done such a good job. How can I make it scan the full 14 inches?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try to install HP Smart app from Microsoft store?

After installing HP Smart, "add Printer" to HP Smart then select Scan.

 

greenturtle_0-1646368325236.png

It should be able to scan Lega size document from the Automatic Document Feeder from the above settings.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try to install HP Smart app from Microsoft store?

After installing HP Smart, "add Printer" to HP Smart then select Scan.

 

greenturtle_0-1646368325236.png

It should be able to scan Lega size document from the Automatic Document Feeder from the above settings.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Thanks, Green Turtle,

Your solution worked perfectly and I will use the HP Smart scan in the future when I need to scan a legal size document.  It is a shame, however, that HP Scan does not function correctly in this situation, as it has a richer option set and I use it for 99% of my scans.

Thanks for your work-acound.

Rich

HP Recommended

Hi @fingers01 

 

Try this software:

HP Scan Extended
http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

It's a standalone software and we're able to scan legal size as well.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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