• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-11-2016 02:05 PM

HP Recommended
Product: HP Officejet Pro 6830
Operating System: Mac OS X 10.10 Yosemite

I am trying to figure out how to use the HP Scan application but I keep getting this error. I can't get the scan to computer feature to work either. I don't want to use the scan to email feature, it would be really nice if I could get this to work. Any ideas?

2 people had the same question
3 REPLIES 3

‎06-13-2016 07:22 AM

HP Recommended

Hey @nateweger,


Welcome to the HP Support Forums!

 

I see that you are having some issues with scanning from your Officejet 6830 e-All-in-One Printer to your Mac OSX 10.10 machine. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. If the printer is connected to your Mac through a USB cable, remove it.
  2. Click on your Apple icon, System Preferences, and Printers and Scanners.
  3. Hold down the control key and click on the icon of your  printer on the left.
  4. Click on Reset Printing System.
  5. Open your Applications folder and the Hewlett-Packard folder.
  6. Run the HP Uninstaller.
  7. Open Applications, Utilities, and Disk Utility.
  8. Click on Macintosh HD on the left.
  9. Click on Verify Disk Permissions. This should take about ten minutes.
  10. Click on Repair Disk Permissions. This should take about ten minutes.
  11. Restart your Mac.
  12. Download the latest software by clicking on this link.

Please let me know if you are able to scan after following the above. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-13-2017 09:12 AM

HP Recommended

The advice given here for Mac is to "Reset Printing system".  A messges then pops up that says all printers and scanners will be uninstalled if I do this.  I have a number of printers installed, some of which are at my place of work. It is unacceptable to have to uninstall them all to fix a problem with the HP scanner  (mine's a 4650 by the way).

Was this reply helpful? Yes No

‎10-13-2019 08:13 PM

HP Recommended

Yes, it seems like the solution provided above is quite extreme.  I was hoping for a quick fix; not a full un/reinstall.  

Darryl J. Gebien
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->