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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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atineo
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Scanner reported an error - Failed to open a connection to the device (macOS)

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HP LaserJet MFP M28w

I cannot get the scanner from my HP LaserJet MFP M28w to work wirelessly with my Mac. Every time I try to scan I get an error Scanner reported an error - "Failed to open a connection to the device".

 

System configuration:
- macOS Big Sur 11.1

 

I have tried several procedures indicated in these forums. All of them have failed and the error remains. For reference, here is everything I tried: 

 

- install the driver from HP Easy Start (several times, restarting the system every time)

 

- install HP Printer Drivers v5.1 for macOS from here:
https://support.apple.com/kb/dl1888?locale=en_US

as indicated in this answer
https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Failed-to-open-a-connection-to-the-device-2134...

 

- install essentials package for macOS from here:
http://whp-hou4.cold.extweb.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essential...

as indicated in this answer:
https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Failed-to-open-a-connection-to-the-device-2134...


- power reset on the printer (unplug, wait, re-plug) as indicated in this answer:
https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/quot-Failed-to-open-a-connection-to-the-device...

 

- reset printing system in macOS settings, then restart as indicated in this answer:
https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/quot-Failed-to-open-a-connection-to-the-device...

 

- disable IPv6 in the web admin panel, as hinted in this answer:
https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/quot-Failed-to-open-a-connection-to-the-device...

 

I checked in the support page and there are no firmware updates to install:
https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082...

 

I have updated macOS to the latest version at the time of writing this, 11.1

 

I have run out of ideas to try. How can I successfully scan from my mac, please?

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atineo
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Reporting Jasica434 as scam

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Betty0610
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@atineo

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team for them to remotely take over the Computer to help you with this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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