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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-20-2021 12:26 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I have an Officejet PRO 8610. In the past, I used printer software for scanning and I was able to scan at 600dpi. But for a few months now, software seems to be overridden by HP Smart, and with HP Smart, highest scanning option is 300dpi. This is simply not enough for some of the docs I need to scan. How can I get back to the 600dpi I used to be able to scan .

is there a way to get back to the 600dpi scanning mode?

Thanks!

 

 

Category:
1 person had the same question
2 REPLIES 2

‎01-20-2021 01:26 PM

HP Recommended

@Swissboy1 

 

Please try HP Scan Extended using the following software


              ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
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‎01-20-2021 01:41 PM

HP Recommended

Thank you for your response - can you pls check the link you attached for HP Scan Extended. It doesn't seem to work. Alternatively, can you guide me where I can find the the software download page? I couldn't find it. 

 

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