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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Scanner skips pages

HP Recommended
HP Laserjet Color MFP 570dn
Microsoft Windows 10 (64-bit)

When scanning using the document feeder in the HP SMART app, sometimes random  pages are skipped. .For instance, yesterday I scanned a four page document. Page 2 did not scan.  I did not receive any error messages.    I also scanned a 6 page document. Pages 4 and 5 were skipped.  I was not using two sided scanning for either document

my computer specs are as follows: 

Pavillion 590 desktop w/Intel i7-870, 32GB DDR4 memory, 1 terrabyte SSD drive, 2GB AMD Radeon RX560 graphics, Operating System: Windows 10 Pro 64-bit. 

Any help would be appreciated!

 Andy

 

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HP Recommended

Watch closely to the paper feeding in while scanning, it is possible that the separation pad that is supposed to ensure only one page at a time is getting worn and allowing 2 pages to stick together. If you happen to have a feature called blank page skip it could be that there is not enough information on a page for the scanning software to recognize that the page is not blank.

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