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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-12-2020 07:43 AM

HP Recommended
Product: HP Laserjet Color MFP 570dn
Operating System: Microsoft Windows 10 (64-bit)

When scanning using the document feeder in the HP SMART app, sometimes random  pages are skipped. .For instance, yesterday I scanned a four page document. Page 2 did not scan.  I did not receive any error messages.    I also scanned a 6 page document. Pages 4 and 5 were skipped.  I was not using two sided scanning for either document

my computer specs are as follows: 

Pavillion 590 desktop w/Intel i7-870, 32GB DDR4 memory, 1 terrabyte SSD drive, 2GB AMD Radeon RX560 graphics, Operating System: Windows 10 Pro 64-bit. 

Any help would be appreciated!

 Andy

 

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2 people had the same question
1 REPLY 1

‎12-12-2020 09:11 AM

HP Recommended

Watch closely to the paper feeding in while scanning, it is possible that the separation pad that is supposed to ensure only one page at a time is getting worn and allowing 2 pages to stick together. If you happen to have a feature called blank page skip it could be that there is not enough information on a page for the scanning software to recognize that the page is not blank.

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