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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-13-2025 09:37 AM

HP Recommended

I am trying to scan a document to send to my computer and its saying that I need to update the scanner software in order for it to work.  I have an HP office jet 3830 printer, scanner, copier. I  don't know where to get the software.  Can someone please help.  Thank you

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1 person had the same question
1 REPLY 1

‎02-17-2025 09:06 AM

HP Recommended

Hi @cdukes23,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

To resolve the issue and get the scanner working with your HP OfficeJet 3830, you'll need to download and install the latest HP Easy Scan software or HP Smart app, depending on your operating system.

Here’s how you can do it:

For Windows:

Visit HP's Official Website:

  • Go to the HP Software and Drivers page: HP OfficeJet 3830 Drivers & Downloads
  • Select your operating system from the drop-down menu.
  • Download the latest HP Easy Scan or HP Smart software under the "Scanner" or "Software" section.

Install the Software:

  • Run the downloaded file and follow the on-screen instructions to install it.

Restart and Test:

  • After installation, restart your computer and try scanning again via the installed software.

For macOS:

Download HP Easy Scan from the Mac App Store:

  • Go to the Mac App Store and search for HP Easy Scan.
  • Install the app and follow the prompts to set it up.

Scan Using HP Easy Scan:

  • Open the HP Easy Scan app, select your HP OfficeJet 3830, and try scanning the document.

Additional Steps:

  • If your scanner isn’t being detected after the installation, ensure that your printer is properly connected to your computer via USB or over the network (Wi-Fi or Ethernet).
  • Restart your printer after installing the software to ensure it’s ready for scanning.

This should solve the problem. Let me know if you need more help!

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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