Scanner stops during the scanning.

[Mortik]

Hello, I have a LaserJet Pro MFP M28w printer. I've been having a problem with scanning lately. As soon as I start the scan, the scanner stops during the scan (3x times). It only happens when scanning, not when copying. I tried factory reset but it didn't help.

[Nal_NR]

Hi @Mortik,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart the computer and printer

Restart the computer and printer to clear any error states.

Press the Power button to turn off the printer.

Close all running programs on your computer, and then restart the computer.

Wait 30 seconds, and then turn the printer back on.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

Make sure paper is loaded in the main tray, and then turn on the printer.

Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

On the welcome screen, click Start to select your printer and run the diagnostic.

If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

Temporarily disable firewall software (Windows)

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software in Windows.

Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

On the welcome screen, click Network, and then select Troubleshooting Firewalls.

Click the name of any firewall software that has an Enabled status, and then click Disable.

Go to 123.hp.com to download and install the latest print driver.

If the installation completes, consult the firewall software support to change settings such as security level, trusted zones, and open ports to allow communication with HP software and websites. After changing the settings, re-enable the firewall in the HP Print and Scan Doctor.

If the installation fails, the firewall software is not causing the issue. Re-enable the firewall in the HP Print and Scan Doctor.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance.
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