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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-15-2026 11:13 AM

HP Recommended

I keep getting "couldn't connect to scanner" message in the HP Smart app. This problem recurs periodically for no apparent reason.

I followed through every one of the recommended step: Wi-Fi settings, Restart Devices, Update Drivers and Software, Remove and Re-add Printer in HP Smart App, Check for Firewall Settings. The only thing I haven't done is Use the Printer's Embedded Web Server. After completing all the steps, the scanner worked once, then returned to buffering instead of opening. Other functions - printing, mobile fax, work.

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