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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-03-2021 05:29 AM

HP Recommended

OfficeJetPro 8710 has been scanning to my computer for years, but suddenly stopped, saying "Scan to computer is currently unavailable" HP Print & Scan Doctor says all is well, and Wireless Report i

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1 person had the same question
2 REPLIES 2

‎04-03-2021 09:10 AM

HP Recommended

Are you still able to make a copy on the machine? If yes then you might have corrupt software and uninstalling and reinstalling might help. If you cannot make a copy, then likely you have a hardware issue with the scanner.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-03-2021 09:55 AM

HP Recommended

Thanks for your reply. 

1.  I can still print from my computer.

2. When I use the HP Print & Scan Doctor, it allows me to scan the document in the scanner correctly, but when I then try to scan normally, I still get the "scan to computer is currently unavailable" message.

3. The wireless network test results are all good.

4. And the HP Print & Scan Doctor tells me that it has fixed my problems - only, sadly, it hasn't!

 

More help would be very welcome.

 

Al.

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