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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-26-2023 11:17 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

My scanner has been working for years. Suddenly I cannot scan documents to my computer using the HP smart app. I can print, and my printer,scanner,copier is connected to my wifi. However, I cannot san all of the sudden. The error I get is cannot connect to the scanner in my HP Smart App.

Category:
1 REPLY 1

‎02-26-2023 01:15 PM

HP Recommended

Under Windows 10 there was a lovely scan utility CLJM277 for my LaserJet Pro MFP M277dw. It's nowhere to be found now, and HP Smart doesn't work because it complains that my network is 5GHz instead of 2.4. Yet my printer prints just fine on wireless at 5GHz.

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