Scanner will not scan 12x12 paper

[pennysem]

Spoiler

my hpofficejet 7612 all in one wide format printer scanner fax will not scan 12x12  paper. The paper size is grayed out, or list does not show all paper sizes

Spoiler

[Dragon-Fur]

@pennysem 

You are correct.

The printer does not scan 12x12 inches.

This is expected behavior.

To scan the maximum size that the printer can do, set the scan field (page size) to "entire field" (wording varies) or select the page size as available in the printer page size list. 

Specifications

Scanning specifications

• Integrated OCR software automatically converts scanned text to editable text
• Scan speeds vary according to the complexity of the document

  note:

  Because the scanner must travel farther, scanning might take longer with documents or photos wider than 8.5 inches.

• Twain-compliant software interface (Windows only)
• Resolution: 1200 x 1200 pixels per inch (ppi) optical
• Color: 24-bit color, 8-bit grayscale (256 levels of gray)
• Maximum scan size from glass: 297 x 432 mm (11.7 x 17.0 inches)
• Maximum scan size from ADF: 216 x 356 mm (8.5 x 14.0 inches)

Scan options:

• Scan to memory device
• Scan to e-mail for PDF and JPEG
• Scan to PC

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet 7612 Wide Format e-All-in-One

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

[pennysem]

Thank you for your reply. I had to set the preferences on the scanner default to 'glass area', once I got the correct drivers installed that gave me that option. 

[Dragon-Fur]

@pennysem 

OK, "all good, then".

Yes, the Source (glass or ADF) does support different sizes.

IF the 12X12 scan output must be exact size, do measure the results.

The printer does indicate it cannot scan at larger than the maximum noted in the specifications.

Reference

• Maximum scan size from glass: 297 x 432 mm (11.7 x 17.0 inches)

For an "approximate" result, the slightly-less-than 12 inch size would be adequate.

Happy Scanning.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.