Scanner won't connect me when I try to log on to HP

[JTreu]

When I start HP Smart and select Scan, it asks me to log into my HP account.  When I attempt to do so, it spins and spins and eventually gives me one of the below errors:  Any advice?

We're sorry, something went wrong

We apologize for the inconvenience! Please exit setup and try again later to resolve this issue. If you continue to have issues setting up, contact HP Support.

(Error Code: UA_400_EB000U0217)

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If you are the system administrator of this resource then you should check the error log for details.

Faithfully yours, nginx.

[Anand_Andy]

Hi @JTreu,

Welcome to the HP Support Community

I understand you are getting an error message UA_400_EB000U0217 on your HP SMART App. Not to worry I will help you to get a resolution to resolve the issue.

Please follow the below steps:

Clear app data:

1. Press the Windows logo key + R to launch the “Run” App. In the Run app, type %temp% and hit enter. This will open the temporary files folder in the AppData app.
2. Now, press “Ctrl + A” on your computer to select all the temporary files. Press “Delete” to delete all the temporary files in the folder. 
3. Uninstall & Re-install the HP Smart App.

You may also go ahead and Download HP Scan and Capture an alternate scanning application developed for the Windows Operating system. 

You  may use this reference document: Using the HP Scan and Capture App 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JTreu]

Thank you for your help.  Scan and Capture did the trick.

[Nal_NR · Accepted solution]

Hi @JTreu,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

[Nal_NR]

Hi @JTreu,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.