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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-11-2019 11:57 AM

HP Recommended
Product: HP OfficeJet Pro

I have been scanning documents here at work, and for some reason, the document feeder will not work in the scan mode. I can make multiple copies...just can't scan.  And I have two drawers full of documents to scan before the end of the year!!!  I did try wiping the rollers with rubbing alcohol...

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2019 06:37 PM

HP Recommended

@SuzB

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎12-13-2019 05:38 PM

HP Recommended

@SuzB

 

Welcome to HP support community.

 

Provide the complete printer model number or the product number for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-18-2019 08:30 AM - last edited on ‎12-18-2019 06:41 PM by Retired

HP Recommended

HP Officejet Pro 6968 (4-in-1). 

Product # T0F28A

edited***

 

It will pull the papers for copy, but not for scanning

Was this reply helpful? Yes No

‎12-18-2019 06:37 PM

HP Recommended

@SuzB

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-20-2019 12:41 PM

HP Recommended

I was able to get the ADF to pull for scanning today; I will cross my fingers that it continue to work in this way as I have much to do!  Thank you!

Was this reply helpful? Yes No

‎12-20-2019 03:47 PM

HP Recommended

@SuzB

 

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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