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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-11-2019 11:57 AM

HP Recommended
Product: HP OfficeJet Pro

I have been scanning documents here at work, and for some reason, the document feeder will not work in the scan mode. I can make multiple copies...just can't scan.  And I have two drawers full of documents to scan before the end of the year!!!  I did try wiping the rollers with rubbing alcohol...

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2019 06:37 PM

HP Recommended

@SuzB

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎12-13-2019 05:38 PM

HP Recommended

@SuzB

 

Welcome to HP support community.

 

Provide the complete printer model number or the product number for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-18-2019 08:30 AM - last edited on ‎12-18-2019 06:41 PM by Retired

HP Recommended

HP Officejet Pro 6968 (4-in-1). 

Product # T0F28A

edited***

 

It will pull the papers for copy, but not for scanning

Was this reply helpful? Yes No

‎12-18-2019 06:37 PM

HP Recommended

@SuzB

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-20-2019 12:41 PM

HP Recommended

I was able to get the ADF to pull for scanning today; I will cross my fingers that it continue to work in this way as I have much to do!  Thank you!

Was this reply helpful? Yes No

‎12-20-2019 03:47 PM

HP Recommended

@SuzB

 

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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