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HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Microsoft Windows 10 (64-bit)

How can I fix the scanner so it scans full width documents instead of narrow as it has suddenly begun to do?

1 REPLY 1
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Hi @Miz_RD,

Welcome to the HP Support Community

I'd like to help!

 

I understand you are unable to scan full width of the orginal document.

 

To assist better -

 

  1. What is the size of the documnet you are trying to scan?
  2. Are you able to make copy of the orignal document ?
  3. What application are you trying to scan from?

Let me know!

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