Scanner won't scan

[SamConley]

Printer and all its functions worked fine, but I had to replace my hard disk. I ran the Install program from HP. Printer will print now, but won't scan. When I  try to scan (Through the HP Solution icon) It appears to start working, but then just keeps on appearing to work without actually doing so. The little round, spinning symbol spins and spins but never does anything else.

As I said, it worked fine before I changed Hard Disk but doesn't now. Any ideas??

Thank you.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Download and save the FULL feature software (do not install it online)
2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software


Hope that helps!

[SamConley]

Yes, thank you, it's working now.

Far as I could tell, the FULL software is exactly what I installed the first time. Maybe it was because I didn't have the printer unplugged from computer the first time. That's the only thing I did differently this time.

Well, whatever the reason, I'm glad it's working, and I appreciate your help.

Sam

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!