Scanner

[Steddum]

I can’t get my scanner to work on my new printer. 

[Garp_senchau · Accepted solution]

@Steddum, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Check Hardware Connections:

• Power: Ensure the printer is powered on. The power light should be on or blinking.
• USB Connection or Wireless Setup:
  • If you're using a USB connection, make sure the USB cable is properly connected to both the printer and your computer.
  • For wireless, ensure both the printer and your computer are on the same Wi-Fi network.

2. Restart Devices:

• Restart the Printer: Power cycle the printer by turning it off, waiting for about 10 seconds, and then turning it back on.
• Restart the Computer: Sometimes a simple restart can fix connection issues.

3. Update or Reinstall Drivers:

• Check for Driver Updates:
  • Visit the HP Support website and download the latest drivers for your HP OfficeJet Pro 9128e.
• Reinstall the Printer Drivers:
  • Uninstall the current printer and scanner drivers from your computer.
  • Reinstall them by running the latest setup from HP’s website or the installation CD that came with your printer.

4. Ensure the Scanner is Set as Default:

• On Windows:
  • Go to Control Panel > Devices and Printers.
  • Right-click on the HP printer icon and select Set as default.

[Garp_senchau]

5. Check Scanner Settings in HP Smart App:

• If you're using the HP Smart app, open it and go to the Scanner option.
• Ensure that it is properly connected to your printer.
• Test the scanner functionality from the app to see if it's recognized.

6. Check Scanner Function on Printer Panel:

• On the printer’s control panel, tap Scan.
• Make sure there’s no error message and that the option to scan to a computer is available.
• If you’re using a wireless connection, ensure Wi-Fi Direct or network scan settings are correctly configured.

7. Run HP Print and Scan Doctor (For Windows):

• Download and run the HP Print and Scan Doctor to automatically diagnose and fix scanning issues.

8. Check for Software Conflicts:

• Make sure there are no other scanning or printer software programs conflicting with HP’s software (like Windows Fax and Scan, or third-party scanning apps).
• Disable or uninstall any third-party scanner or printer software to avoid conflicts.

9. Test with Another Computer or Device:

• If possible, try scanning with another computer or device to check if the issue is specific to your computer.
• If scanning works on another device, it may suggest a problem with your computer's setup.

10. Reset Printer to Factory Defaults (If Necessary):

• If none of the above steps resolve the issue, you may need to reset the printer to its factory settings.
• To do this, go to the printer’s Setup menu and look for the Restore Factory Defaults or Reset option. Follow the on-screen instructions.
• After resetting, reconfigure the printer’s settings (like Wi-Fi and any preferences).

11. Firmware Update:

• Sometimes, a firmware update is needed to fix bugs or issues. You can check for updates from the printer’s control panel or use the HP Smart app to update the firmware.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,