Scanning Challenge with Office Jey pro 8710

[henjohn]

When i try to copy or scan (from the printer or computer)and whether the copy is hard copy or a scan to computer, if B&W fine copy and scan.  If color, then entire copy, & scan is covered with aqua blue cover.  I can find no blue plastic protector that has been left on the printer.  I have wireless connection thru a router to computer and printer.  I am using a Lenovo all in one computer and have tried my lenovo ideapad with similar reults.  I believe my operating system is windows 10 with 64 bit but could be windows 10 with 32 bit.  I can't attach a sample of B&W or color from my desktop to this message.

Help.....

[The_Fossette · Accepted solution]

Hi @henjohn

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print color.

I’d love to help!

Follow the steps in the below link to fix this issue.

http://hp.care/2gzKQiY

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!