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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-06-2019 06:33 AM

HP Recommended

Hello I setup 2 HP Color LaserJet Pro MFP M479fdw both of the times the auto feeded detected paper but does not feed the paper it just clicks. is this a known issue? anything I can do?

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‎12-09-2019 09:33 AM

HP Recommended

Check your onscreen app and ensure that document feeder is selected versus scanner glass under “Source”.

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‎01-27-2020 10:41 PM

HP Recommended

After wasting two long hours, including downloading programs (.exe files) and updated HP printer drivers) my brand new OfficeJet Pro 9018 would not feed documents from the feeder.

All previous HP printers dating back ~25 years all had document feeders that worked straight out of the carton.

I stumbled on the correct solution via a Google search that included HP Smart and found this page.

Why was this simple, critical step not part of the initial set-up out of the carton?

If it was I sure missed it. And then finding this simple setting was less-than-simple to locate.

Google found it but HP was of no help till I found that one page.

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