Scanning Doc Feeder not working

[ColinAB]

Hi, I recently bought the above printer, abd despite it saying 'automatic document feeder' on the box, when I try scan a document, it only scans on the flatbed/glass but wont auto feed the document in. This is highly frustrating as I sometimes have large documents to scan and to manually place each page on the glasstop is extremely time consuming. Please advise how to get the ADF to work.

Thank you.

PS. I've installed the latest drivers. (Full feature software and Drivers)

[greenturtle]

Hi,

Thanks for using the HP Forums.

Have you installed the FULL feature software?

If you have not, the following resource will help you :

HP Printer Install Wizard for Windows
HP Customer Support - Software and Driver Downloads

Once you have installed the FULL feature software, the following relvant resource will show you how to scan using teh ADF.

HP Officejet Pro 6960 series : Scan a 6 pages 2 sided document using the ADF

https://goo.gl/YyF0e6

For more of such resources, please check out the following link :

Scanning for Dummies

Hope that helps!

[ColinAB]

Hi, thanks for your reply. But the problem still persists.  I tried everything you said and its still not scanning from the ADF, only on the flatbed. Any other ideas?

Is it possible the device is fauty?

[greenturtle · Accepted solution]

Hi,

Thanks for your feedback.

1. Was your Scan user interface similar to what was shown in the video?

2. Did you select the source to be "USe document feeder when loaded"?

3. Did you hear a "ding" sound when you put the document into the  document feeder?

Do let us know.  

Thanks.

[ColinAB]

Hi, oh crumbs, I'm so embarrased. I didn't realise that there are two document feeders. The second one is 'hidden' in the lid. Its now working perfectly. So sorry, and thank you very much for your help.

[greenturtle]

Hi @ColinAB,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[SilkyStone]

My Automatic Document Feeder is not working.  HP ENVY 7855

[SilkyStone]

I just got it to work.  Thanks.

[greenturtle]

Hi @SilkyStone,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[JenH-P6978]

I was also having difficulties.  The Scanner had originally been working and then stopped.  I tried all the suggested trouble-shooting.  I was about to take printer back when I realized that the document-feeder still worked for faxing.  I re-investigated the scanner and saw that it was a very simple fix!  On the HP Smart Scan Screen under "Source", "Scanner Glass" was selected.  I changed it to "Document Feeder" and it worked immediately.