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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY Laptop 13-ba1000 (1F4E3AV)
Microsoft Windows 11

I've been using Mac for years.  Got a new HP laptop and was unable to scan documents into pdf format.

I need to scan multiple page documents into one pdf file.  It only gives options to save to TIFF, JPG and saves each page separately.

Please help

1 REPLY 1
HP Recommended

@LV27

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Firstly, let's download the HP Smart app from HP Smart - Microsoft Store (Windows) 

  • If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​
    NOTE: Disconnect from a Virtual Private Network (VPN) connection before downloading.
  • If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
  • In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.
  • If the printer is not found during a Wi-Fi setup, restore Wi-Fi setup mode on the printer, restart the printer, close then re-open HP Smart, and then try adding the printer again.

And, also use HP Smart scan options:

Click the Scan tile on the HP Smart app home screen.

  • If a Get Started screen opens, click Get Started.
    NOTE: The Get Started screen displays when you select Scanner, Import, or Camera for the first time.
  • Select an option from the top menu bar.
  • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.
  • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.
  • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.
  • From the Scan window, change settings, such as source, presets (document or photo type), page size or scan area, output type, and resolution to match the scan job.
  • Select the Auto Enhancements icon to toggle the enhancement features on or off.
  • Auto-Enhancements: Automatically brightens colors and sharpens image contrast.
  • Auto-Orientation: Automatically rotates images to their correct orientation.
  • Click Scan.
  • A preview of the scan displays.

If the Detect Edges window opens, adjust the boundaries by clicking and dragging the blue dots, and then click Apply.

  • Select from the following options and settings in the Preview window.
  • Add another page by clicking + Add.
  • Drag and drop the images to reorder multi-page scans.
  • Click the Menu icon to edit, replace, or delete the scanned items.
  • Click the Rotate icon to rotate the item.
  • In the Edit window, adjust or enhance the file by cropping, changing the color, rotating, or adding filters, text, and markup, and then click Done.
  • Edit window with scan options in the HP Smart app
  • Select an option to save, print, share, or fax the scan file.
  • Print: Send the scan to the printer.
  • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.
  • Share: Send the scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows or Mac store.
  • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.
  • Fax: Send the scan via fax.
  • In the Save or Share window, change the file name, file type, and compression settings, and then click Save.
  • After saving the scan, click OK, and then click the Back button to return to the Home screen.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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